Privacy Policy
RavenForge 3D
Sole Trader
68 Longstone Park, Portrane, Co. Dublin, Ireland
Last updated: 30 August 2026
1. About this Privacy Policy
RavenForge 3D respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how RavenForge 3D collects, uses, stores and protects personal information when you visit our website, contact us, request a quotation or use our services.
RavenForge 3D is the data controller for personal data processed in connection with our business.
2. Information We May Collect
Depending on how you interact with RavenForge 3D, we may collect:
- Your name and contact details.
- Email address and telephone or WhatsApp number.
- Information you provide when requesting a quotation.
- Details about your project, including quantities, materials, dimensions and intended use.
- 3D models, drawings, photographs and other files that you choose to provide.
- Information relating to orders and previous communications.
- Payment and transaction information where applicable.
- Technical information about your visit to our website, including information relating to your device, browser, pages visited and website usage where analytics or other permitted technologies are used.
Please do not provide personal or confidential information about another person unless you are authorised to do so.
3. How We Use Your Information
We may use personal information to:
- Respond to enquiries and quotation requests.
- Assess your requirements and provide quotations.
- Produce and deliver products and services you have requested.
- Communicate with you about an order or enquiry.
- Process payments and maintain business records.
- Provide customer support.
- Meet our legal and accounting obligations.
- Protect the security and integrity of our website and services.
- Understand how visitors use our website and improve its content, performance and usability, where appropriate consent has been obtained.
We will only use personal data for purposes that are compatible with the reason it was collected and in accordance with applicable data protection law.
4. Legal Basis for Processing
Depending on the circumstances, RavenForge 3D may process your personal data on one or more of the following legal bases:
Contract or steps prior to a contract
Where processing is necessary to respond to a quotation request, provide a service or fulfil an order.
Legal obligation
Where processing is necessary to comply with legal, accounting or other statutory requirements.
Legitimate interests
Where processing is necessary for legitimate business purposes, such as managing enquiries, maintaining business records, preventing misuse and improving our services, provided those interests do not override your rights and freedoms.
Consent
Where consent is required, including certain uses of cookies, analytics or other tracking technologies. Where processing is based on consent, you may withdraw that consent at any time.
5. Website Analytics and Cookies
Our website may use cookies and similar technologies to ensure the website functions correctly and, where permitted, to understand how visitors use the website.
Website analytics may provide information such as:
- The pages visitors view.
- How visitors arrive at the website.
- Approximate geographic location.
- Browser and device information.
- Website visits and navigation patterns.
We use this information to understand website performance and improve the RavenForge 3D website.
Where analytics cookies or other tracking technologies require consent, they will only be used where the appropriate consent has been provided.
You can manage cookie preferences through the controls provided on the website and through your browser settings.
We will update this Privacy Policy if our use of analytics, cookies or other tracking technologies changes.
6. Information Submitted Through Our Website
If you use our quotation form, we may receive information such as your contact details, project requirements and uploaded files.
Files supplied to RavenForge 3D may contain information about you or other individuals. You should only upload information that is necessary for us to assess or complete your request and that you have the right to provide.
We use this information to assess your requirements, prepare quotations and provide the requested service.
7. WhatsApp and Email
You may contact RavenForge 3D by email or WhatsApp.
If you choose to contact us using these services, the information you provide will also be processed by the relevant service provider under its own privacy terms.
RavenForge 3D will use the information received to respond to your enquiry, provide quotations, manage orders or otherwise communicate with you regarding our services.
8. Sharing Your Information
We do not sell your personal information.
We may share personal data with service providers where this is necessary to operate our business, provide our website, process payments, communicate with customers, maintain our systems or comply with legal obligations.
Where another organisation processes personal data on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.
We may also disclose information where required to do so by law or where necessary to establish, exercise or defend legal rights.
9. International Transfers
Some technology and service providers used by RavenForge 3D may process information outside Ireland or the European Economic Area.
Where personal data is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable data protection law.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The retention period may depend on the nature of the information and our legal, accounting and business requirements.
For example, information relating to enquiries and quotations may be retained for an appropriate period to manage the enquiry and any subsequent customer relationship.
Records that we are legally required to retain will be kept for the period required by law.
Website analytics and cookie information will be retained in accordance with the relevant technology and our configured retention settings.
11. Security
RavenForge 3D takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Your Data Protection Rights
Under applicable data protection law, you may have rights including:
- The right to access your personal data.
- The right to have inaccurate personal data corrected.
- The right to request erasure of personal data in certain circumstances.
- The right to request restriction of processing in certain circumstances.
- The right to object to certain processing.
- The right to data portability in certain circumstances.
- The right to withdraw consent where processing is based on consent.
These rights are subject to applicable legal conditions and exemptions.
13. How to Exercise Your Rights
If you wish to exercise a data protection right or have a question about how RavenForge 3D handles your personal information, contact:
RavenForge 3D
68 Longstone Park
Portrane
Co. Dublin
Ireland
Email: hello@ravenforge.ie
WhatsApp: 085 125 6960
We may need to request additional information to verify your identity before responding to certain requests.
14. Complaints
If you have concerns about how RavenForge 3D processes your personal data, please contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Data Protection Commission, Ireland's supervisory authority for data protection.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.
The latest version will be published on this page with the date of the most recent update.